NRMCA Dispatchers Training Course

January 10, 2023


Today more than ever, dispatchers work under increasing pressure, juggling competing demands in a recovery market. New dispatchers often learn unevenly while under fire. Seasoned veterans can find it difficult to step back and find ways to improve.

An effective course: With a small class-size and lots of personal attention from expert instructors, this class arms dispatchers, schedulers, shippers and managers with the ready-mixed concrete-specific technical, practical and customer-service skills needed to succeed.

Put learning to work: Attendees return ready to perform even more efficiently in core skill areas:

Putting Orders in Order: Mastering technical, practical and customer-service issues
Scheduling Success: Juggling priority customers, advance notices, callbacks & more
Technically Speaking: Gaining basic product and materials knowledge
Supporting Efficiency: Understanding batching basics and plant operations flow
Sustaining Compliance: Drivers’ hours of service, safety and environmental regulations and best practices that impact scheduling and delivery flow
People Professionalism: Managing stress, phone skills and peers
Details, details, details: Clean-ups, small load charges, CODs…the list goes on and on

Day 1 – 2: 8:00 AM – 5:00 PM
Day 3: 8:00 AM – 11:00 AM
Day 3: Exam Time: 11:00 AM – 12:30 PM

Course Location:
Embassy Suites by Hilton Indianapolis Downtown
110 West Washington St.
Indianapolis, IN 46204

Meeting Room Location: Ambassador I Room (subject to change, refer to hotel reader board on-site)                                                                                                                              Information about hotel reservations are available through the course reservation link here.
Hotel Parking: Self-parking is available with in and out privileges for $28 per day (price is subject to change).
Airport: The closest airport is the Indianapolis International Airport (IND) located 12 miles from the Embassy Suites Indianapolis Downtown Hotel.
Cancellation Policy: Full cancellation refunds, less a $100 administration fee, will be extended until Monday, December 19, 2022. All cancellations after December 19, 2022, will not be refunded. Fee cancellations cannot be transferred to a future class. Substitutions can be made at any time with no penalty. Registration cancellations must be made in writing to: meetings@nrmca.org.

Please contact IRMCA directly for any registration-related questions, info@irmca.com
NRMCA’s COVID Disclaimer:
“The National Ready Mixed Concrete Association (NRMCA) cannot prevent you from becoming exposed to, contracting, or spreading COVID-19 while attending the NRMCA Dispatcher Training Forum. It is not possible to prevent against the presence of the disease. Therefore, if you choose to attend the NRMCA Dispatcher Training Forum and/or enter onto rented premises you may be exposing yourself to and/or increasing your risk of contracting or spreading COVID-19. You are traveling to attend NRMCA Dispatcher Training Forum aware of and understanding the general risks and particularly the risks of COVID, and you are accepting responsibility for those risks on your own, and while NRMCA is taking steps to provide for a safe event, NRMCA is not liable for any illness or death resulting from your participation in its event.”
For more information, contact NRMCA’s Shawnita Dickens at 703-706-4854.